Shipping & Return Policy

Thank you for choosing Dapple. Here is everything you need to know about how we ship your order and what to do if something goes wrong.

1. Order Processing

Orders are packed and shipped within 1 to 2 business days (Monday to Friday, not counting US holidays). Orders placed after 2 pm Eastern time count as the next business day. You get an email with your tracking number as soon as it ships.

2. Shipping Times

US orders ship from our US warehouse and most arrive 3 to 6 business days after they ship. Orders from other countries ship from the warehouse closest to you (we stock in the USA, Germany, Singapore and Shanghai) and most arrive 5 to 12 business days after they ship. Rural areas can take a little longer. These times are estimates, not a guarantee, as carriers can have delays we cannot control.

3. Shipping Costs

Shipping is free on every order. There is no minimum.

4. Where We Ship

We ship to all 50 US states and to most countries worldwide. US orders ship from the USA. Other orders ship from our warehouse in Germany, Singapore or Shanghai, whichever is closest to you. Any customs duty or import tax in your country is paid by you, not by Dapple. If your country is not available at checkout, email support@mydapple.com and we will tell you when we can ship to you.

5. Order Tracking

Your tracking number comes by email when your order ships. Tracking can take up to 48 hours to show the first scan. Click the link in the email to follow your tub.

6. Wrong Address

Please check your address at checkout. If you spot a mistake, email support@mydapple.com right away with your order number. We can change the address if the order has not shipped yet. Once it is on its way, we cannot change it.

7. Lost, Delayed or Missing Packages

If tracking has not moved for 7 days, or says delivered but you do not have your tub, email us with your order number. We check with the carrier and send a new tub or refund you, your choice.

8. Damaged on Arrival

If your tub arrives damaged, email us within 7 days with a photo. We send a new tub at no cost, or refund you if you prefer.

9. Returns and Refunds: Our 90-Day Money Back Guarantee

Feed Dapple Topline for up to 90 days. If your horse is not better off, or you are not happy for any reason, we give you your money back. The full price you paid.

1. Email support@mydapple.com within 90 days of the day your order was delivered.
2. Tell us your order number and the email you used at checkout.
3. That is it. No questions, no photos, no return label. Keep the tub.

We send the refund within 3 business days of your email. It goes back to the card or payment method you used. Your bank can take another 3 to 10 business days to show it.

One refund per household. The guarantee covers up to 3 tubs in one order. If you bought more than 3 tubs, we refund 3 and ask you to send the rest back unopened, and we pay the return shipping. Bundle discounts are refunded as paid, so you get back exactly what you spent.

10. Order Cancellations

Email us as soon as you can. If the order has not shipped, we cancel it and refund you in full. If it has shipped, the 90-day guarantee still covers you.

11. Contact Us

For any shipping or refund question, email support@mydapple.com with your order number. We answer within 1 business day.