Shipping policy

Last updated: October 16, 2026

Thank you for choosing Dapple. Here is everything you need to know about how we ship your order and what to do if something goes wrong.

1. Order Processing

Orders are packed and shipped within 1 to 2 business days (Monday to Friday, not counting US holidays). Orders placed after 2 pm Eastern time count as the next business day. You get an email with your tracking number as soon as it ships.

2. Shipping Times

We ship from the USA. Most orders arrive 3 to 6 business days after they ship. Rural areas can take a little longer. These times are estimates, not a guarantee, as carriers can have delays we cannot control.

3. Shipping Costs

Shipping is free on every order. There is no minimum.

4. Where We Ship

We ship to all 50 US states. We do not ship outside the USA yet. If you live in another country and want Dapple, email support@mydapple.com and we will let you know when we can ship to you.

5. Order Tracking

Your tracking number comes by email when your order ships. Tracking can take up to 48 hours to show the first scan. Click the link in the email to follow your tub.

6. Wrong Address

Please check your address at checkout. If you spot a mistake, email support@mydapple.com right away with your order number. We can change the address if the order has not shipped yet. Once it is on its way, we cannot change it.

7. Lost, Delayed or Missing Packages

If tracking has not moved for 7 days, or says delivered but you do not have your tub, email us with your order number. We check with the carrier and send a new tub or refund you, your choice.

8. Damaged on Arrival

If your tub arrives damaged, email us within 7 days with a photo. We send a new tub at no cost, or refund you if you prefer.

9. Returns and Refunds

Every order is covered by our 90-Day Money Back Guarantee. Feed it for up to 90 days. If you are not happy, email us and we refund the full price. Keep the tub. The full terms are in our Return and Refund Policy.

10. Order Cancellations

Email us as soon as you can. If the order has not shipped, we cancel it and refund you in full. If it has shipped, the 90-day guarantee still covers you.

11. Contact Us

For any shipping question, email support@mydapple.com with your order number. We answer within 1 business day.